What happens if I lose the keys?
What is the check in/out time policy?
Check in time is after 1:00 pm, check out time is before 11:00 am.
What are the reception opening hours?
The reception is open 24h a day.
Is there late check out possible? Is there any charge?
Please contact us in advance regarding the possibility of a late check out. For a check out after 12.00 am there is a surcharge of 6% of a one nights stay.
If I would like to depart in the evening, is there any place I can leave my bags
We offer free luggage storage at our reception.
Is the price calculated for the entire room/apartment, or per person?
The price is given for a room. The apartment's price depends on the number of people staying there.
Are cots and high chairs provided?
Yes, we are able to provide cots and high chairs. Please inform us in advance if you require any of these items.
Where can I park a car?
Rembrandt Aparthotel is located in the Old Town, which is not accessible by car. The guarded parking (70zł/24h) is located at Plac Wszystkich Świętych which is just 300 m from the Aparthotel Rembrandt. For our guests we offer possibility of a free parking place (3km from the aparhotel).
How can I pay for my stay?
We accept bank transfer, credit cards and cash.
Is breakfast provided in the price?
No, there is 20zł extra charge for the breakfast, which is served in the restaurant on the ground floor of the building. You can also order breakfast to your room/apartament. In every apartment there are kitchens, where guests can prepare their own meals.
Is aparthotel safe place?
Yes, the reception desk is open 24/per day. The building is monitored by the scurity company.
Is there wi-fi in the aparthotel?
Yes, it is equipped with a Wifi internet connection which serves the entire building. The internet is included in the price.
What is included in the price?
The price is all inclusive, there are no additional charges, unless you have extra guests, or require extras, such as parking or breakfast. You will be also provided with linen and fresh towels.
How often is the place cleaned?
The aparthotel is given a basic clean on a daily basis upon guest request, such as changing bins, cleaning surfaces, and a full clean, with change of linen every 3 days. If you require additional services related to cleaning, please ask at our reception. Typically the apartments will be cleaned between 11:00 am and 2:00 pm.
Where can I book a tour/guide?
You can book all of the main city and region tours at our reception desk, including the Auschwitz Birkenau tour, Wieliczka Salt Mine tour and City walking tours. We also organise individual tours for our guests.
What happens if I accidentally cause any damage?
Rembrandt Aparthotel will charge you for any major damage to our properties or the breakage of any significant items during your visit. Charges will be made in a fair manner to put right the damage, or to replace the broken object. Charges will be made to your credit card if you made a reservation using one.
Can I bring a pet?
We are pets friendlly, however you are obliged to contact us via phone or e-mail before arriving with a pet to arrange details. Please note, that as the owner, Guest is fully responsible for his/her pet.
Can I book an airport pick up?
Yes. For our guests we organise transfers. The driver will be able to meet you at the airport and transfer you to the aparthotel.
How do I get from Cracow airport in Balice to the city centre?
Transfer – requested via e-mail, phone or during online booking.
Taxi - costs around 70-100 PLN , they leave from just outside the main doors of the airport. Transfer time takes approx 20 mins.
Bus - cost 4 pln (approx. 1 Euro). The 292 line goes directly to the city centre. You need to get off at stop 'Cracovia', which is 900 meters from Aparthotel Rembrandt. Travel time is approx 35 mins.
What is the booking and paying process?
Rervations can be made via booking system at our website, by e-mail, telephone or via booking portals. In order to guarantee the reservation you are obliged to submit the advance payment for the first night stay within 3 days or provide the requested credit card information. To book apartment it is necessary to make a transfer of 30% whole price, below you find bank account details:
ACCOUNT NUMBER: PL 10 2490 0005 0000 4004 1524 1050
COMPANY: R&M Remigiusz Miskowiec
CODE AND THE CITY: 31-444 Kraków
STREET: ul. Ładna 1/7
TRANSFER AMOUNT: €
Upon receiving money I will send you confirmation. I will need also flight details.
What languages do we speak at Rembrandt Aparthotel?
We speak English and Polish.
Is there any discount for longer bookings?
Booking longer than 3 nights – 5% discount
Booking longer than 6 nights – 10% discount
What happens if I lose the keys?
A fixed amount of 100 PLN (approx 25 Euros) will be charged for every set of keys lost to cover the cost of their replacement. This will be deducted automatically in the case of credit card bookings or will be deducted from the Damage deposit in the case of the forms of payment.
Is smoking allowed in the Aparthotel Rembarandt?
Our aparthotel is strictly non-smoking and a spring cleaning charge will be incurred for guests smoke inside the building.
Where can I read independent reviews of Aparthotel Rembrandt?
You can read the opinions about aparthotel at TripAdvisor.